Student Code of Conduct

Welcome to TutorX.

TutorX is committed to providing a safe, respectful, disciplined, inclusive, and academically excellent learning environment for every student.

The purpose of this Student Code of Conduct is to establish the standards of behaviour, discipline, professionalism, academic integrity, and responsibility expected from every student enrolled with TutorX.

Every student, together with their parent or legal guardian where applicable, is expected to carefully read, understand, and comply with this Code throughout the period of enrolment.

This Code has been developed to ensure that TutorX remains a positive, professional, respectful, and secure educational environment in which students can achieve their full academic potential.

TutorX believes that education extends beyond academic performance. Students are expected to demonstrate integrity, responsibility, discipline, kindness, curiosity, respect, and professionalism both inside and outside the virtual classroom.

Compliance with this Student Code of Conduct is a condition of continued enrolment with TutorX.

Failure to comply with the provisions contained in this document may result in disciplinary action in accordance with the procedures established by TutorX.

1.1 Purpose of this Code

The purpose of this Student Code of Conduct is to establish the academic, behavioural, ethical, and professional standards expected from every student enrolled with TutorX.

This Code exists to:

• promote academic excellence;
• encourage discipline and responsibility;
• maintain a respectful learning environment;
• protect the rights, dignity, and wellbeing of students and tutors;
• promote academic honesty and integrity;
• encourage responsible use of technology;
• ensure fair treatment of every student;
• establish clear behavioural expectations;
• provide procedures for addressing misconduct; and
• support TutorX's mission of delivering high-quality education.

1.2 Guiding Principles

TutorX believes that effective education requires cooperation between students, parents, tutors, and the TutorX team.

Every provision of this Code shall be interpreted with the objective of creating a positive, respectful, safe, and academically productive learning environment.

2.1 Persons Covered

This Student Code of Conduct applies to:

• every student enrolled with TutorX;
• parents and legal guardians where their participation is required under TutorX policies;
• all TutorX online classes;
• TutorX educational platforms;
• TutorX communication channels;
• TutorX assessments;
• TutorX examinations;
• TutorX homework and assignments;
• TutorX learning resources; and
• every TutorX educational activity organised or supervised by TutorX.

2.2 Duration

This Code applies throughout the student's enrolment with TutorX.

Students remain responsible for complying with this Code during classes, assessments, examinations, communication with tutors, use of TutorX resources, and participation in TutorX activities.

2.3 Acceptance

By enrolling with TutorX and continuing to use TutorX educational services, students and parents acknowledge that they have read, understood, and agreed to comply with this Student Code of Conduct.

3.1 Eligible Students

TutorX currently provides educational services for:

• School students (Class 1 onwards).
• Competitive examination aspirants.

TutorX may introduce additional educational programmes for college students, university students, and working professionals in the future. Such programmes shall become subject to this Code upon their introduction.

3.2 Minimum Educational Level

Students may enrol with TutorX beginning from Class 1.

There is presently no maximum age limit for admission, provided that the student is eligible for the programme in which they seek enrolment.

3.3 International Students

TutorX welcomes students from any country, subject to compliance with TutorX admission requirements, payment policies, and applicable laws.

International students shall enjoy the same rights, responsibilities, and obligations under this Student Code of Conduct as domestic students.

3.4 Mode of Learning

All TutorX classes are currently conducted online.

TutorX reserves the right to introduce offline classes, hybrid learning, or additional educational services in the future. Such services shall become subject to this Student Code of Conduct unless otherwise specified.

3.5 Admission Confirmation

Admission shall normally be confirmed after successful completion of the required registration process and payment of applicable fees.

Admission does not exempt students from complying with this Student Code of Conduct or any other TutorX policy.

4.1 Attendance Requirement

Regular attendance is essential for academic success. Every student is expected to attend all scheduled TutorX classes unless prevented by unavoidable circumstances.

TutorX expects students to maintain 100% attendance whenever reasonably possible.

Repeated absence may negatively affect the student's academic progress and understanding of the course material.

4.2 Prior Notification of Absence

If a student is unable to attend a scheduled class, the student or the parent/legal guardian should inform TutorX as early as reasonably possible through an official TutorX communication channel.

Advance notice enables TutorX to provide appropriate academic support where available.

4.3 Absence with Prior Notice

Where a student informs TutorX in advance regarding an unavoidable absence, TutorX may provide the following, where applicable:

• Class recording.
• Class notes.
• Homework or learning materials.
• Doubt-clearing session or additional doubt support where available.
• Reclass or replacement session only where mutually agreed by both the student and TutorX and where operationally feasible.

TutorX does not guarantee replacement classes for every absence.

4.4 Absence Without Prior Notice

Where a student fails to attend class without informing TutorX, the student may still receive class notes and recordings.

However, repeated absence without notice may result in verbal warning, parent/guardian notification, or academic counselling where necessary.

Repeated unexplained absence may affect academic performance, although students shall not automatically lose enrolment solely because of absence.

4.5 Late Arrival

Students are expected to join classes before the scheduled starting time. Students arriving after the class has begun shall be marked as late.

Students joining significantly late shall be permitted to enter the class where reasonably possible but no additional teaching time shall be provided, missed content remains the student's responsibility, and notes/recordings remain available according to policy. Where lateness becomes frequent, TutorX may notify the parent/guardian.

4.6 Participation

Students are expected to participate actively, answer questions honestly, ask questions respectfully, complete classroom activities, cooperate with tutors, and respect classmates during discussions.

5.1 Respect Towards Tutors

Students shall treat every TutorX tutor with courtesy, professionalism, and respect. Students shall follow instructions, listen respectfully, avoid arguing disrespectfully, avoid insulting or threatening tutors, and cooperate during lessons.

5.2 Respect Towards Fellow Students

Students shall treat classmates with dignity and respect. Students shall not engage in bullying, harassment, mocking, intimidation, personal attacks, or exclusion.

5.3 Anti-Discrimination

TutorX maintains a zero-tolerance policy towards discrimination based upon religion, race, nationality, ethnicity, gender, disability, language, culture, or any other protected characteristic.

5.4 Appropriate Language

Students shall communicate respectfully at all times. Abusive language, vulgar language, offensive remarks, hate speech, threatening language, and harassment are prohibited.

5.5 Classroom Discipline

Students shall not intentionally disrupt classes through actions including making loud noises, playing music, trolling, interrupting tutors, distracting classmates, or repeatedly speaking without permission. Where disruption continues, the tutor may mute the microphone, inform TutorX, or remove the student from that particular class in extreme situations.

5.6 Classroom Etiquette

Students are expected to arrive prepared, maintain appropriate behaviour, respect learning time, keep unnecessary conversations to a minimum, and follow tutor instructions.

5.7 Food and Drink

Eating during classes is prohibited. Students may drink water during class without requesting permission, provided doing so does not disrupt learning.

6.1 Camera Requirement & 6.2 Repeated Refusal

Students are expected to keep their camera switched on during online classes. Where genuine reasons prevent camera use, TutorX may consider reasonable exceptions. Repeated refusal without a valid reason may lead to verbal warnings, written warnings, or parent notifications.

6.3 Microphone Usage

Students should keep their microphone muted unless answering a question, asking permission to speak, or participating in discussion, and avoid background noise.

6.4 Student Names & 6.5 Profile Photograph

Students must join using their registered name. Nicknames or anonymous identities are prohibited. Real photos or appropriate display images are required; offensive content is forbidden.

6.6 Screen Sharing & 6.7 Background

Screen sharing is permitted only after receiving tutor permission. Classes should be attended from a quiet environment with non-distracting backgrounds.

6.8 Recording Restrictions

Students shall not record classes, use screen-recording software, record audio, or photograph classroom content without permission. Authorized recordings provided by TutorX must not be misused, published, or commercially distributed.

7.1 Academic Honesty & 7.2 Misconduct

TutorX places the highest importance on honesty. Cheating, copying work, plagiarism, submitting work completed by another person or AI, using unauthorized materials, and assisting others in cheating constitute misconduct.

7.3 Cheating During Assessments

Progressive actions for cheating: First offence (Verbal warning), Second offence (Written warning), Third offence (Assessment marks cancelled). Serious misconduct may require parent notification, supervised retests, or temporary suspension.

7.4 Homework, 7.5 Copying, & 7.6 Late Homework

Homework must be completed independently. Copied homework requires re-completion and parent notification. Late homework is marked as a late submission and repeated failure leads to academic guidance.

7.7 Artificial Intelligence & 7.8 Prohibited AI Use

AI may be used responsibly as a learning aid (understanding concepts, practice questions, grammar). Students shall NOT use AI to complete homework, generate assignments submitted as original work, or produce exam answers.

8.1 Official Communication: All official communication must occur through TutorX-approved channels.

8.2 Private Contact: Students shall not privately contact tutors via personal messaging or social media.

8.3 Communication Outside Hours: Permitted only through approved TutorX channels.

8.4 Respectful Communication: Abusive, threatening, or offensive messages are strictly prohibited.

8.5 Parent Participation: Parents may observe demo/trial sessions but shall not routinely attend regular live classes unless authorized.

8.6 Student Questions: Active participation and asking clarification questions are warmly encouraged.

9.1 Privacy & 9.2 Screenshots: Respect community privacy. Screenshots of tutors, students, or classes are prohibited without authorization.

9.3 Sharing Info: Distributing phone numbers, addresses, emails, or personal documents of others is forbidden.

9.4 Account Security & 9.5 One Student Per Account: Keep credentials confidential. Accounts belong to one registered student and cannot be shared.

9.6 Class Links: Meeting links and access codes must not be shared without permission.

9.7 Contact Outside TutorX: TutorX policies continue to apply whenever TutorX activities or platforms are involved.

10.1 Payment Responsibility: Fees must be paid according to TutorX Payment Policy.

10.2 Outstanding Fees & 10.3 Access: Unpaid fees may place access to live classes and platforms on hold until settled.

10.4 Refunds: Refund requests are governed exclusively by the TutorX Refund Policy.

11.1 Learning Environment & 11.2 Internet: Students must attend from a quiet space with a stable connection.

11.4 Devices & 11.5 Mobile Etiquette: Desktops, laptops, tablets, or phones may be used. Avoid answering calls or switching to entertainment apps during class.

11.6 Readiness & 11.7 Dress Code: Devices must be charged and students must wear clean, appropriate clothing (avoid attending while lying in bed).

11.8 Digital Etiquette: Respect speaking turns, listen when others speak, and follow instructions.

12.1 & 12.2 Chat Conduct: Chat is for academic purposes. Spamming, flooding, and offensive language are prohibited.

12.3 Emojis & 12.4 GIFs/Memes: Respectful emoji use is allowed. GIFs/memes are permitted only with express tutor consent.

12.5 & 12.6 AI Rules: AI is a learning aid, not a replacement for effort. Using AI to complete homework or exams is prohibited.

13.1 Ownership & 13.2 Use: All materials (notes, recordings, worksheets) belong to TutorX and are for personal educational use only.

13.3 Distribution Prohibited: Uploading materials to Telegram, Google Drive, YouTube, or social media, or selling materials, is illegal.

13.6 Advertising & 13.7 Recruitment: Advertising competing tuition centers or recruiting TutorX students is forbidden.

13.8 Cybersecurity: Hacking, unauthorized system access, piracy, and malware distribution will trigger immediate disciplinary/legal action.

14.1 Right to Complain & 14.2 Good Faith: Complaints must be made through official channels in good faith. False complaints are a policy violation.

14.3 Complaints Against Tutors & 14.4 Investigation: TutorX fairly investigates tutor conduct using recordings, chat logs, and statements.

14.5 Confidentiality & 14.8 Final Decision: Investigations remain confidential. Internal administrative decisions are final.

15.2 Progressive Discipline Stages

• Stage One: Verbal warning
• Stage Two: Written warning
• Stage Three: Parent or guardian notification
• Stage Four: Behavioural guidance or counselling
• Stage Five: Temporary suspension
• Stage Six: Permanent removal in exceptional circumstances

15.5 Serious Misconduct: Immediate suspension/removal may occur for severe threats, violence, fraud, criminal activity, or cyber-attacks.

15.8 Re-Admission: Re-admission for permanently removed students remains at TutorX's sole discretion.

16.2 Medical Emergencies: Tutors will excuse ill students immediately and notify parents/TutorX staff.

16.4 Respectful Learning Environment: TutorX maintains an environment free from bullying, harassment, and discrimination.

16.6 Student Wellbeing: TutorX may recommend learning support or counselling to benefit student growth.

17.1 Academic Records & 17.2 Certificates: Academic records are maintained confidentially. Certificates are awarded upon program completion.

17.3 Outstanding Fees: Documents may be temporarily withheld if unpaid financial obligations exist.

17.4 Student Recognition: Merit certificates and appreciation awards are given for attendance, integrity, and achievement.

18.1 Updates & 18.2 Notification: TutorX reserves the right to amend this Code and will notify families of significant changes.

18.4 Compliance: Students must comply with this Code, Terms & Conditions, Privacy Policy, Payment Policy, and Child Safety Policy.

18.6 Exceptional Circumstances: TutorX reserves authority to act in unlisted emergency scenarios to protect community safety.

19.2 No Waiver & 19.3 Severability: Failure to enforce a provision does not waive future enforcement. Unenforceable clauses do not affect remaining sections.

19.5 Authority: The Founder of TutorX retains final authority over Code interpretation and administrative decisions.

20.1 Authority to Enforce: Enforcement is carried out by the Founder, management, staff, and tutors.

20.2 Classroom Authority: Tutors may issue verbal warnings, mute microphones, or temporarily remove disruptive students from live sessions.

Students must attend regularly, arrive prepared, complete homework honestly, maintain respectful behavior, secure credentials, protect system property, and comply with all administrative directions.

Parents are expected to support attendance, provide a suitable quiet study space, fulfill fee obligations, avoid interrupting live classes, and cooperate constructively with TutorX administration.

TutorX reserves rights over teaching methods, tutor assignments, schedules, operational procedures, administrative record reviews, policy updates, and protection of educational standards.

Enrolment constitutes full acceptance. Compliance remains a continuing obligation. All decisions regarding interpretation and administration remain under the authority of TutorX.