Refund Policy
Effective Date: August 01, 2026
Fair & Transparent Refunds
Welcome to TutorX ("Company", "we", "us", or "our"). We are committed to providing high-quality educational services while maintaining a fair and transparent refund process.
Important Notice: By enrolling in any TutorX program, purchasing any course, or using any paid service, you confirm that you agree to the terms of this Refund Policy alongside our Terms & Conditions.
Summary of Key Points
Strict Eligibility Criteria
Refunds require timely submission, minimal usage of course resources, and zero policy violations prior to administrative verification.
Non-Refundable Circumstances
Change of mind, personal scheduling conflicts, technical issues on the user's side, or substantially delivered materials do not qualify for a refund.
7–14 Business Days Processing
Approved refunds are credited back to the original payment method within 7 to 14 business days, subject to processing bank timelines.
Subscriptions & Cancellation
Cancelling a recurring subscription stops future billing charges while maintaining full access until the end of the active billing cycle.
Table of Contents
1. Purpose
This Refund Policy explains when refunds are available, how refund requests are processed, and the circumstances under which refunds may be denied.
2. General Principle
Educational services involve immediate access to learning materials, teacher time, scheduling, and digital resources. Because of this, not every payment is refundable. Refund eligibility depends on the specific service purchased and the circumstances of the request.
3. Course Enrollment Refunds
A student may request a refund only if all of the following conditions are satisfied:
The refund request is submitted within the eligible refund period (if applicable).
The student has not substantially used or completed the purchased course or service.
No abuse, fraud, or violation of TutorX policies has occurred on the account.
The purchase complies with all refund eligibility requirements described throughout this policy.
Note: TutorX reserves the right to verify account logs and usage statistics before approving any refund request.
4. Non-Refundable Situations
Refunds will generally not be provided in the following situations: change of mind after purchase, lack of time to attend classes, failure to complete assignments, poor internet connection or personal technical issues outside TutorX's control, dissatisfaction caused by failure to follow course instructions, suspension or termination due to policy violations, purchases made during non-refundable promotional campaigns, or services that have already been substantially delivered.
5. Trial Classes
If TutorX offers free trial classes or demo sessions, those sessions are not refundable because no payment is required. If a discounted introductory session is offered, any refund eligibility will be clearly stated at the time of purchase.
6. Subscription Plans
For recurring subscriptions: cancellation stops future billing; payments already processed are generally non-refundable unless required by applicable law; and access continues until the end of the paid billing period unless otherwise specified.
7. Technical Problems
If a verified technical problem on TutorX's side prevents a student from accessing a purchased service, TutorX may, at its sole discretion: restore access, reschedule classes, provide replacement services, issue partial credit, or issue a refund where appropriate.
8. Duplicate Payments
If a customer is accidentally charged more than once for the same purchase, TutorX will investigate the transaction and, if confirmed, refund the duplicate payment.
9. Payment Disputes
Before initiating a bank chargeback or payment dispute, customers are encouraged to contact TutorX directly. Initiating fraudulent chargebacks after receiving educational services may result in suspension or permanent termination of TutorX accounts, subject to applicable law.
10. Refund Method
Approved refunds will normally be issued through the original payment method whenever possible. If the original payment method is unavailable, TutorX may choose an alternative refund method where legally permitted.
11. Processing Time
Once approved, refunds are generally processed within 7–14 business days. Actual receipt of funds depends on banks, payment gateways, card issuers, or other financial institutions.
12. Partial Refunds
In certain situations, TutorX may approve a partial refund instead of a full refund, including when: only part of a service has been delivered, administrative costs have already been incurred, learning materials have already been accessed, or other equitable circumstances apply.
13. Fraud Prevention
TutorX reserves the right to deny refund requests involving fraudulent activity, abuse of refund policies, repeated refund claims, account misuse, identity fraud, payment fraud, or any conduct intended to exploit TutorX's services.
14. Changes to this Policy
TutorX may modify this Refund Policy from time to time. The updated version becomes effective upon publication unless otherwise stated. Continued use of TutorX after updates constitutes acceptance of the revised policy.
15. Contact
For refund-related questions or requests, please contact TutorX through our official support email at support@tutorx.academy.